Service
For service for your TEAL product, please contact TEAL customer service or tech support.
TEAL Services
TEAL provides a full range of services from design through manufacturing and post sales support. TEAL services are intended to provide our customers with tailored support that will ensure they get the maximum value from TEAL.
TEAL Power System Design Service
TEAL offers an experienced team of drafters, technicians, and design engineers that can take a conceptual power system from design through DVT evaluation through agency approval and into full production release.
Engineering Services
| TEAL Engineering Services |
Estimated Hourly Rates |
| Electrical and Mechanical Design Engineer Rate |
$150 |
| Engineering Technician Rate |
$100 |
| Drafting time for documentation (schematics and drawings) Rate |
$75 |
| Agency Approval Fees |
Amount of Original Invoice to TEAL |
| Full design ownership |
Market value of IP added to hourly rates |
TEAL Power System Expedite Service
TEAL offers short lead times on Power System products, however, there are circumstances that require expedited shipments within the standard lead time. When customers require shorter leadtimes, TEAL may be able to expedite supplier parts, use expedited shipment methods, and schedule overtime to pull in schedules. Each circumstance is unique and TEAL would need to confirm that production can be expedited, in some cases lead-time may not be expedited.
| TEAL Expedite Service |
Estimated Pricing |
| Expedite production schedules between 0-2 weeks |
5% of sales price |
| Expedite production schedules more than 2 weeks |
10% of sales price |
| Expedite shipment methods |
At Cost |
TEAL Factory Repair, Spare Parts and Field Services
TEAL offers factory repair, spare parts and field service for post-sales support of equipment.
Spare parts ordered prior to 2pm PST may be shipped same day if in stock.
| TEAL Factory Repair, Spare Parts and Field Services |
Estimated Hourly Rate |
| Engineer Travel Time (minimum charge of 2 hours) |
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| Engineer On-site Time (minimum charge of 2 hours) |
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| Factory repair and rework |
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| Travel expenses (air, hotel, meals, transportation) |
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| Non-warranty same day Spare Part expedite fee (order before 2pm PST) |
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TEAL Extended Warranties
TEAL offers a wide range of power system products and may be able to extend the standard warranty on some products. Due to the range of power systems TEAL would need to quote extended warranties on a case by case basis. Price and the extended period of time would depend on the product. Please contact TEAL for more information.
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